Orders
Shipping & returns
Everything is cut and printed after you order it, so the clock starts later here than at a shop shipping from a shelf. Here is exactly what that means.
How long it takes
01
Production
2–5 business days
Your garment is printed and finished to order. This is the part a stocked retailer skips.
02
In transit
Carrier estimate
The exact window depends on your address and the service you pick. Shown before you pay.
03
Tracking
Emailed on dispatch
A tracking number reaches you the moment the parcel is collected, not when it is ordered.
Production and transit are added together, not overlapped. An order placed on a Friday begins production the next business day.
What it costs
Rates are per order and set by weight class, which is why a hoodie costs more to send than a tee. A mixed order is priced by the carrier at checkout. These are the live rates — the number you see at checkout is the one you pay.
We do not currently offer free shipping, and we would rather say so than bury the cost in the price of the shirt.
Customs and duties
Orders outside the United States may attract import duty, VAT or a handling fee on arrival. That charge is set by your country, collected by the carrier, and is not included in what you pay us. We have no way to calculate or waive it, and we cannot refund it if a parcel is refused at the door.
Returns
Printing to order cuts both ways. Because your garment did not exist before you bought it, there is no shelf for it to go back on — so the honest position is narrower than a big retailer’s, and we would rather you read it before you buy than after.
We replace, free, no return needed
- A misprint — wrong placement, wrong colour, cracked print.
- A flaw in the garment itself — a bad seam, a hole, a stain.
- The wrong item or the wrong size arrived in the parcel.
- The parcel arrived damaged.
Email us within 30 days of delivery with your order number and a photo. Keep the item — we will not ask for it back.
We cannot take back
- A size that does not fit. Please use the size guide — it carries the supplier’s own measurements.
- A change of mind after production has started.
- An item that has been worn or washed.
If you catch a mistake in the first few minutes, email us immediately. Before production starts we can still change or cancel an order; after it starts we cannot.
Wrong address
If an address is wrong or incomplete the parcel comes back to the print facility. We will happily send it on to a corrected address, but the second shipment is charged again. Check your address at checkout.
None of this limits the rights you have under the consumer law where you live.
Talk to us
One person reads this inbox. Include your order number and we will come back to you.
hello@lithewear.com